The surgery pride themselves on their timely response to discharge letters and prescription requests from patients and hospitals. We have a surgery population of 8324 this can be challenging at time especially after public holidays. In line with all other surgeries we request 3 full working days to deal with the abundance of requests. If you are prescribed medication during a visit to A&E, and urgent please collect from the Hospital Pharmacy if not drop into the surgery and we will endeavor to have this ready within 24hrs. We appreciate your understanding in this matter

Calls to the surgery from 8.30-10.30 am should be reserved for those requested a telephone triage. We would ask those patients requesting results and Nurse Appointment to wait till after 10.30am daily before calling, you will be deferred if you call before this to allow us to deal with urgent calls. We appreciate your support in this matter

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health service Staff and takes threatening behaviour to any member of staff very seriously.

The Practice considers abuse/threatening behaviour to be:

• Attempt or actual aggressive/threatening physical actions made towards any member of staff.
• The use of aggressive or abusive language, raising of the voice or swearing – that is used as a means to intimidate any member of staff.
• Any behaviour verbal or physical, causing staff to feel uncomfortable, embarrassed or threatened.
• Social Media – any review left on:
  Twitter, Facebook, Instagram, or Google Review which names, demeans or threatens a member of staff or the Practice.

We respectfully request that any complaint regarding your experience with Dromore Doctors Surgery is directed in writing to the Practice Manager so that we can work towards resolving any issue, this ensures we can respond to your concerns with patient confidentiality in mind.

We would like to draw your attention regarding our Staff :

Dromore Doctors Surgery is a training practice. We have Federation and NIMTDA employed staff working daily to enhance the service that we provide. If you make an compliant about a member of staff who is employed by another agency, we may have to inform their employer of your complaint and they may be involved in the investigation.

What will happen?

All instances of threatening behaviour will be reported to the Practice Manager and lead GP and will be recorded.

Verbal abuse – either in person or by phone will be reported to the Practice Manager, the incident will be reviewed by the Lead GP and a warning letter will be sent out.  If there is further incident the patient will be sent a further letter stating that the offender will be removed from the Practice list.

Physical abuse – will be reported to the Police and the offender will be removed immediately from the premises. BSO and the Health Board will be notified and the patient will be removed from the practice list with immediate effect.

GP Partners

Dromore Doctors Surgery

02892692758 for triage list and nurse appointment

02892474758 for ordering scripts

Important Information

Our local district nursing teams have contacted us and request we impress upon our patients the importance of informing them before they visit, if you or a household member have a cough or temperature or suspect you may have covid-19, or if you are in isolation following a suspected or confirmed case. Please call 0289269 2461. Please note the district nursing team can and still will visit you, they need to know in advance so they can prepare what type of personal protective equipment is needed. Please help to protect them to allow them to continue doing such a fantastic job that they are doing in our communities.

For the foreseeable future there will be no Midwife appointments in Dromore Doctors Surgery.  All those who have appointments will be contacted by the Midwife team and arrangements made to see all in Banbridge.  The teams contact number is 02840623306.  Instructions will be provided by the team to expectant mums.

!!Please note that we have suspended all online booking appointments have been suspended until further notice!!

Please take time to read the following information on self referrals.  By using these services yourself, it should free up some well needed Doctor’s appointment and ring backs.

ACCESS TO INFORMATION OVER 65’S

If you require any information on the below please contact 02837564300 Monday-Friday 9-5pm.  Or out of hours please call 02895049999.

• Continence
• Social Services
• Occupational Services

ACTION CANCER – BREASTS SCREENING 40-49, 65+

Please contact 02838347083 which is the southern trust contact number for breast screening information.

COUNSELLING

Please google local counselling charities

PEAR (ACUTE EYE PROBLEMS)

Are you concerned about a sudden eye problem?  You can access local Optometrist services within 48 hours, to have your eyes assessed and where possible treated on no cost.  For full details please click on the following link.

http://www.hscboard.hscni.net/for-sudden-eye-problems-use-ni-pears/

PHYSIOTHERAPY – MUSCULOSKELETAL PHYSIOTHERAPY

If you are registered with a GP in the Southern Trust, over 16 and have a back or neck problem, a joint/muscular pain or have had a recent injury such as a sprain, then self-referral is for you.  This referral option is NOT available if you are under the care of a consultant for this problem, or if you have a neurological/respiratory/continence conditions.  If you have pregnancy related pain please ask you GP/Midwife to direct you to the appropriate service.  You can self refer on line at:

http://www.southerntrust.hscni.net/

PREGNANCY

As soon as you have a positive pregnancy test you can self-refer for maternity care.  Please complete the form via the link below:

http://www.southerntrust.hscni.net/pdf/Self%20Referral%20Form%203.07.19.docx

Did you know we have 2 pharmacists onsite to help with medication enquiries.  You can ring and request a call back from them regarding any medication queries you may have.

Also one of our nurses has gained a nurse prescriber qualification she now works alongside the Doctors and can assist with some medical queries, she operates a ring back service also.