Out Of Hours – Emergencies Only
If you have a medical emergency dial 999.
If the surgery is closed, you can contact the Out Of Hours centre on 02838 399201. You can get medical advice at any time from the General Practitioner on call at an Out of Hours Centre (OOH) in the Craigavon Area Hospital Site. The doctor will first assess the situation over the telephone and if necessary will ask you to come out to the OOH Centre. If you are too ill to travel or there are exceptional circumstances the doctor will arrange to visit you at home. If you would prefer to be seen by a Doctor at “lagandoc” then this can be arranged through the OOH at Craigavon.
The service operates as follows:
Monday – Friday 6.00pm to 8.30am
Friday 6.00pm to Monday 8.30am
Telephone: 02838 399201
Repeat Prescriptions
All repeat prescriptions are ordered by using the prescription telephone line: 028 92474758 or online via patient access to repeat prescriptions. Patients can continue to post repeat prescriptions to the surgery. When calling the Surgery, please remember to speak clearly, describing carefully what you need. We require two working days to process a repeat prescription. All prescriptions are now collected from the surgery, Johnston’s or Sterling’s chemist.
Home Visits
Home visits will be made to patients who are housebound through illness or disability. If a home visit is needed then contact the surgery before 9:30am. A Doctor will speak with the patient on the telephone phone to arrange a home visit if necessary. Children, in particular, are better assessed in the surgery. If a patient is feeling unwell then arrangements can be made to take them directly to a room on arrival and seen quickly.
Blood and Investigation Results
It is important that patients receive their test results and receive instructions for follow up. Patients should therefore telephone or call at the surgery after 2pm for all results.
Results are sent electronically to the surgery from the laboratories providing faster and more effective service.
If a blood test needs to be repeated, the patient will also be sent a letter. If a patient needs a review consultation or telephone consultation regarding results, a letter will be sent to the patient advising them of this. It is important to ring the surgery for your result.
Telephone System
The surgery operates a call recording telephone system – the number is 02892 692758 with the following options for patients:
Registration
Application to register forms can be collected from reception at the surgery. Or you can download by clicking this link:
New Patient Registration Form
To register with Dromore Doctors Surgery, you will need to:
1. Live within a 5 miles boundary of our practice
2. Make an appointment with the Nurse or Health Care Assistant
3. Complete and sign a registration form
4. Complete and sign either:-
(a) Your current Northern Ireland medical card and supply proof of ID and current address within the
practice area;
OR
If you do not have a current Northern Ireland Medical Card, please complete a form HS200 and supply
proof of ID and current address within the practice area
(b) Patients transferring from GB, will need to complete the form HS200 and provide photographic ID and
proof and address within the practice area;
(c) New entrants to the UK will need to complete a HSCR1 form and supply identification documentation
For patient ease of access the surgery has installed a patient “book yourself in” system at the front desk. The EMIS Automated Arrivals system is a self-contained system, which enables patients to autonomously announce their arrival for an appointment at the practice, using a touch screen interface and their fingerprint or date of birth and sex.
Disabled Access
The surgery has disabled access.
Temporary Residents
Temporary Residents include the following :
- The patient must be in need of immediate necessary treatment.
- Patients who are visiting the Dromore area and do not have access to their own Doctor.
- Foreign nationals who are temporarily living in the Dromore Area should register with the Surgery as described above.
Patient’s Charter
The Government has given the Health Service quality standards which are the rights of all patients. While we agree that these standards are important we do not feel they are achievable without the help of our patients. We ask you then to read this section bearing in mind that we will keep to the standards set if you will give us the opportunity to do so.
We would ask you to consider the following points and appreciate that the Doctors and other medical staff need to respond to emergency situations which may disrupt the normal levels of Service provided by the Surgery:
- Treat Doctors and practice staff with courtesy
- Be punctual for appointments
- Remember an appointment is for one patient only
- Give reception notice if you are unable to attend for your appointment
- Be patient if the Doctor is running late
- Not request an out of hours visit unless it is an emergency which cannot wait until the morning
